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| Program Agenda |
Day1 |
Day2 |
9:00-
10:00 |
Effective Experience
Principles |
9:00-
10:00 |
Branded CEM |
10:00-
10:15 |
Coffee Break |
10:00-
10:15 |
Coffee Break |
10:15-
11:15 |
Effective Experience
Principles |
10:15-
11:15 |
Branded CEM |
11:15-
11:30 |
Coffee Break |
11:15-
11:30 |
Coffee Break |
11:30-
12:30 |
Voice of Customer |
11:30-
12:30 |
Touch-Point Management |
12:30-
13:30 |
Luncheon |
12:30-
13:30 |
Luncheon |
13:30-
14:30 |
Voice of Customer |
13:30-
14:30 |
Touch-Point Management |
14:30-
14:45 |
Coffee Break |
14:30-
14:45 |
Coffee Break |
14:45-
15:45 |
CEM Strategy |
14:45-
15:45 |
CEM Implementation |
15:45-
16:00 |
Coffee Break |
15:45-
16:00 |
Coffee Break |
16:00-
17:00 |
CEM Strategy |
16:00-
17:00 |
CEM Implementation |
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