| Program Description |
| Global Customer Experience Management (CEM) Certification Program |
| is developed and co-delivered by
15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from
3 continents, the program is renowned for its international track record, rich content and the complementary expertise offered by different trainers. Since 2006, the program has drawn hundreds of attendees from 40 countries across B2B and B2C industries. |
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| What Make Us Unique |
| Worldwide Acceptance and Universal Application: |
| This is the only CEM certification program that proves its global acceptance in different markets around the world. The program offers a structured framework combining time-tested theories, universally applied principles and practical methods and tools with a winning approach to kick start your CEM. |
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| International Track Record of Success: |
| Continuously run for 20 times since 2006 in major cities around the world including London, Paris, Amsterdam, Dubai, Singapore, Hong Kong, Shanghai and San Francisco, the program draws senior executives of blue chips, Fortune 500 companies, top-tier management consultancies and universities from 40 countries all over the world. |
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| Small Class to Ensure High-level of Interaction: |
| The program is conducted in small class workshop style to ensures high-level of interaction between attendees and trainers. We believe attendees come to attend the program with specific questions in mind and we aim to provide two-way communication to help solving their problems and issues. |
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| What You Will Learn |
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The essentials of successful customer experience management |
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To plan and implement effective customer experience management strategies
and initiatives |
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To apply relevant tools and models in designing the best customer experience practice
for your business |
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| Who Should Attend |
| Anyone who has management or functional responsibilities to deal with customers will
benefit from the course. In particular, you will likely be: |
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| • |
Department Heads of Marketing, Services, CRM, Customer Experience or Sales |
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Director/ VP / GM of customer management related units |
| • |
Management Executives who take charge of corporate strategy planning and customer management development |
| • |
Business Owner who sees CEM a critical differentiator for their business |
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| CEM Certification |
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The Certificate of CEM (Customer Experience Management) will be granted to attendees who successfully completed and passed the 2-day training session with corresponding in-class exercises and one take-home certificate assignment. |
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| Program Fee |
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Program fee is USD2,200 per person |
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Group discount of USD2,000 per person is available for a group of 3 or more
attendees to register together from the same company |
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The fee includes training fee, training documentation, certification fee, lunches
and coffee breaks for both days. Accommodation is NOT included |
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