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| Paul Greenberg (US) |
| In addition to being the author of the best-selling CRM at the Speed of Light: Essential Customer Strategies for the 21st Century, Paul Greenberg is President of The 56 Group, LLC, and Chief Customer Officer of BPT Partners. Paul is considered one of CRM's leading authorities on strategy and on the state of the market, and has been quoted in multiple national magazines and newspapers as a subject matter expert including the New York Times. Paul is the co-chairman of the CRM Research Center at Rutgers University and has been named the national Vice President for Strategic Alliances for the CRM Association. |
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| Annemiek van Moorst (Netherlands) |
| Annemiek van Moorst, entrepreneur, author, designer, implementator and opinion leader, is founding partner of TOTE-M (1994 - now). TOTE-M is a leading independent management consultancy specialized in customer management strategy and implementation based in Amsterdam and Brussels (www.tote-m.com). Its customer base consists of large international corporations in finance, telecom, utilities, technology and retail.
Annemiek is a frequent speaker on seminars and congresses. She was involved in founding the Dutch CRM Association.
In 2004 she founded the forum for Directors of Direct Channels and Contact Centres aiming at professionalization of the market. In 2005 she joined the jury of the Dutch CRM Award. |
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| Candice Ng-Chee (Singapore) |
| A specialist in customer-based strategies, Candice¡¯s domain expertise includes Customer-centric Strategy and Roadmap Development; Voice of Customer Research; Customer Segmentation; Needs Differentiation; Customer Experience Design; Customer Development; Relationship Management and Social Marketing. Known for her passion and professionalism in these areas, Candice is a much sought-after consultant and coach by top multi-national corporations. |
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| Marco De Veglia (Italy) |
| Marco De Veglia has worked in marketing communications since 1990. He has been Strategic Planning Director and Head of Interactive Strategies for the D'Arcy Group and Head of CRM for Leo Burnett. He is also partner in Trout & Partners, the international network of marketing strategy consultants. Marco De Veglia speaks, writes and consults about integration between traditional and new digital marketing and always offers a contrarian view that helps companies to see a different perspective. |
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| Donna Fluss (US) |
| Donna Fluss is the President of DMG Consulting LLC, a firm specializing in customer-focused business strategy, operations and technology services. Ms. Fluss is a recognized thought leader and innovator in CRM, contact center and real-time analytics. She is the author of The Real-Time Contact Center and many leading industry Reports, including the Contact Center Performance Management Market Report, the Speech Analytics Market Report and the Quality Management/Liability Recording Product and Market Report.
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| Silvana Buljan (Spain) |
Silvana Buljan has been working in CRM and eCRM Projects since 1997, as a consultant, a project manager and a subject matter expert for blue-chip clients such as BMW Group, Lufthansa, Scandinavian Airlines. Her expertise lies in CRM strategy, processes and organizational alignment, as well as CRM corporate training. She worked for PwC Consulting and Pixelpark before founding her own Consultancy in Madrid, Smartworxx. |
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| Scott Macstravic (US) |
Scott MacStravic, Ph.D. is a freelance consultant and writer, enjoying lots of golf after a forty-year career as a health care strategy and marketing professor and executive. He is the author of ten books and over 400 articles on marketing and strategic issues in services industries. |
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| Simon Daisley (UK) |
Simon Daisley is co-founder and Managing Director of Profusion International. Before that Simon was managing consultant with the Customer Contact Company (c3), where they helped leading organizations to transform their whole operation around the needs of customers. Simon was Head of Marketing Communications within the B2B division of British Telecom and is a regular contributor to conferences, CRM magazines and industry debates. He has over 20 years experience of CRM both as a consultant, speaker, author and facilitator and as an active practitioner. |
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The Chief Marketing Officer (CMO) Council is dedicated to high-level knowledge exchange, thought leadership and personal relationship building among senior corporate marketing leaders and brand decision-makers across a wide-range of global industries. The CMO Council's 4,000 members control more than $120 billion in aggregated annual marketing expenditures and run complex, distributed marketing and sales operations worldwide. In total, the CMO Council and it's strategic interest communities include over 6,000 global executives across 57 countries in multiple industries, segments and markets. Regional chapters and advisory boards are active in the Americas, Europe, Asia Pacific, Middle East and Africa. The Council's strategic interest groups include the Coalition to Leverage and Optimize Sales Effectiveness (CLOSE), the Individualized Relationship Marketing (IRM) Center, Brand Management Institute, and the Forum to Advance the Mobile Experience (FAME).
www.cmocouncil.org |
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